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Automate your call center and provide more personalized, intuitive, and AI-driven customer service interactions. Intermedia offers the leading Customer Service Contact & Call Center Software combining a robust suite of features, and carrier-grade reliability. When you ask people what influences their choice of brand, one factor always comes out on top: customer service. As the front line between your company and.

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Call center agents provide customer service and support, make sales, conduct surveys, or set appointments. They are the face of your company—answering questions. Stay ahead of changing customer expectations with complete voice and digital channel support, intelligent routing and proactive self-service options. View. Typically, contact centers include agents who handle omnichannel customer support, including calls, email, chat, voice over IP (VoIP) and website support.

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One of the many signs showing that organizations start having another look at the role of customer service and the role of the (inbound) contact center is the. Contact centres are not the same thing as a call centre, however. Contact centres can offer more services, such as chatbots, call-recording, automated and. A contact center is a business division within an organization that manages customer interactions. Unlike a call center, which receives requests only by.